Helpdesk & Ticketing
EonCyber Helpdesk & Ticketing is a single place to track every incident and service request across your organization. Security alerts from our SOC and network issues from our NOC automatically become tickets, alongside requests raised by your users. Each ticket is prioritized, assigned, escalated and timed against its SLA until it is resolved, giving you complete visibility and an audit-ready history of every incident.
Request a DemoKey Features
Unified Incident Tracking
SOC security alerts, NOC network events and user requests all become tickets in one queue, so nothing is lost between teams.
SLA & Escalation Management
Priority-based SLAs, automatic assignment and escalation rules keep every incident moving and on time.
Reporting & Audit Trail
Dashboards for open tickets, SLA performance and resolution times, with a complete history of every action for audits.
Benefits
Our solution provides comprehensive protection and value to your organization through:
Complete Incident Visibility
See the status of every security and network incident, who owns it and how long it has been open.
Faster Resolution
Clear ownership, priorities and escalations cut the time from detection to resolution.
Audit-Ready Records
A timestamped trail of every ticket and action supports compliance audits and post-incident reviews.
Our Process
Setup & Integration
Configure categories, priorities and SLAs, and connect SOC and NOC alerting so incidents create tickets automatically.
Ticket Intake
Alerts and user requests arrive by integration, email or portal and are logged with full context.
Triage & Assignment
Tickets are prioritized and routed to the right analyst or engineer, with SLA timers started.
Resolution & Escalation
Work is tracked to completion, with automatic escalation if an SLA is at risk.
Review & Reporting
Closed tickets feed reports on SLA performance, trends and recurring issues for continuous improvement.
Related Services & Solutions
SOC Services
Our 24/7 Security Operations Center acts as your digital defense shield, monitoring threats in real-time with advanced tools and expert analysts.
Learn MoreNOC Services
Our 24/7 Network Operations Center keeps your network fast, available and healthy, detecting outages and performance issues and fixing them before users notice.
Learn MoreIncident Response & Forensics
Rapid response to breaches and forensic investigations. Our team is ready 24/7 to handle security incidents when they occur.
Learn MoreReady to Get Started?
Contact our team today to learn more about Helpdesk & Ticketing and how it can benefit your organization.